Compliance

ExpectCare Hospice is committed to compliance and to serving every individual with integrity, compassion, and respect.

Our Compliance Program

Our compliance program helps employees do their jobs the right way every day. It is modeled on the Office of Inspector General’s Seven Elements of an Effective Compliance Program.

Key elements include:

• Screening prospective employees to confirm that they meet background-check requirements and are eligible to participate in federal health care programs.
• Providing the Code of Ethics and Business Conduct during each employee’s first days on the job.
• Teaching employees to follow these standards, participate actively in compliance efforts, and promote a compliant workplace.

We are committed to ensuring that our actions reflect our mission and our Code of Ethics and Business Conduct. Our mission is to strengthen communities and create supportive environments for people who need assistance through attentive, high-quality service.

Standards of Conduct

We expect every colleague’s actions to reflect the high standards set forth in the Code of Ethics and Business Conduct. No written code can replace each person’s own commitment to ethics, honesty, and integrity.

Reporting a Concern

Employees and contractors should speak up whenever a situation does not feel right. Concerns may be reported to:

• A supervisor or the next-level supervisor
• Business-line management
• The Compliance Department

Anyone who is uncomfortable reporting a concern within the company may call the external, toll-free Compliance Action Line at 1(855)ECHREPORT - (855) 324-7376. The line is available 24 hours a day, and callers may remain anonymous. Concerns may also be reported anonymously through our website.

Growth and Partnerships

ExpectCare Hospice’s Development Department pursues responsible growth through acquisitions, management contracts, mergers, requests for information (RFIs), requests for proposals (RFPs), and other new business opportunities. Our goal is to expand our community reach and provide quality care across a variety of service settings.

Partners benefit from the knowledge and experience we have gained as a hospice provider. Our owners’ commitment to quality and ethical conduct guides the organization. We select partner organizations and physicians based on our shared ability to help patients receive the best possible hospice services.

Notice to ExpectCare Hospice Contractors and Agents

Under Section 6032 of the federal Deficit Reduction Act of 2005 (DRA), all ExpectCare Hospice contractors and agents must follow the organization’s policies for preventing fraud, waste, and abuse.

This requirement applies to any contractor or agent who, on behalf of ExpectCare Hospice:

• Provides or authorizes Medicaid health care services
• Supplies products used in the delivery of Medicaid health care services
• Monitors Medicaid health care services provided by ExpectCare Hospice

Contractors and agents must provide the following policies to all employees and subcontractors involved in ExpectCare Hospice business activities:

• Fraud Prevention
• Reporting HR/Compliance Issues
• Non-Retaliation for Reporting Compliance Concerns
• Code of Ethics and Business Conduct

Questions and Contacts

Questions about these requirements should be directed to the ExpectCare Hospice Human Resources or Compliance/QA Departments.

Jim Johnson
Human Resources Director
205.444.0126

Jamy Martin
QA & Clinical Education Manager
205.444.0126