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Nondiscrimination Notice

Discrimination is Against the Law

 

ExpectCare Hospice does not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, or any other basis prohibited by federal, state, or local law.

ExpectCare Hospice:

  • Provides free aid and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact ExpectCare Hospice’s Clinical Director at 205-444-0126.

If you believe that ExpectCare Hospice has failed to provide these services or discriminated in another way based on race, color, national origin, age, religious creed, disability, or sex, you can file a grievance with:

Compliance Manager

ExpectCare Hospice
501 Riverchase Parkway E., Suite 200

Hoover, AL 35244

Phone: 205-444-0126
Fax: 205-444-0128
Email: compliance@expectcarehospice.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, ExpectCare Hospice’s Compliance Manager is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs  or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TTD: 800-537-7697

Complaint forms are available at www.hhs.gov.

Grievance Procedure

Section 1557 of the Affordable Care Act

ExpectCare Hospice complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, sex (including gender identity), age, religious creed or disability.  ExpectCare Hospice has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services.

Any person who believes s/he has been subjected to discrimination based on race, color, national origin, sex (including gender identity), age, religious creed or disability may file a grievance.

ExpectCare Hospice will not retaliate against anyone who files a grievance or cooperates in the investigation of a grievance Procedure.

  • Grievances must be submitted to the Compliance Manager within sixty (60) days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
  • A grievance must be in writing and contain the name and address of the person filing it. The grievance must state in as much detail as possible the problem or action alleged to be discriminatory and the remedy or relief sought.
  • The Compliance Manager (or designee) shall investigate the complaint. This investigation may be informal, but it will be thorough, giving all interested people an opportunity to submit evidence relevant to the complaint.
  • Appropriate arrangements will be made to ensure that individuals with disabilities are provided with auxiliary aid and services, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters, providing appropriate written or oral material, or assuring a barrier-free location for the proceedings.
  • Appropriate arrangements will be made to ensure that individuals with limited English proficiency are provided language assistance services if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters.
  • The Compliance Manager (or designee) will maintain the files and records relating to grievances filed under this procedure. To the extent possible, and in accordance with applicable law, the Compliance Manager (or designee) will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
  • The Compliance Manager will issue a written decision on the grievance, based on a preponderance of the evidence, no later than thirty (30) days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies. The investigation and resolution of the grievance may require additional time and the Compliance Manager may reasonably extend such period.
  • The person filing the grievance may appeal the decision of the Compliance Manager by writing to the Chief Compliance Officer within fifteen (15) business days of receiving the written decision. Such appeal may be sent to: 501 Riverchase Parkway East, Suite 200, Hoover, AL 35244. The CEO shall issue a written decision in response to the appeal no later than thirty (30) days after its filing.

The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination based on race, color, national origin, sex, age or disability in a court of law or with the U.S. Department of Health and Human Services, Office for Civil Rights.

A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services,

200 Independence Avenue SW.,
Room 509F, HHH Building,
Washington, DC  20201.

Complaint forms are available on the HHS Office for Civil Rights website.  Such complaints must be filed within 180 days of the date of the alleged discrimination.

 

Know Your Rights: Language Access in Health and Human Services

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