Privacy Policy

Effective Date: October 1, 2026

ExpectCare Hospice (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, www.expectcarehospice.com (the “Website”).

This Privacy Policy applies to information collected through the Website. It does not apply to information collected offline, through patient care, through a patient portal, or through other services unless a separate notice says otherwise.

Information We Collect

Information You Voluntarily Provide

You may choose to provide personal information when you use our Contact Us form or otherwise communicate with us through the Website. Depending on the form, this may include:

• Your name
• Email address
• Telephone number
• City, state, or ZIP code
• The name of a loved one or other person for whom you are seeking information
• The content of your message
• Any other information you choose to include

Please do not submit medical information, diagnosis details, Social Security numbers, insurance information, financial account information, or other sensitive personal information through the Website’s general contact form unless we specifically ask you to do so through a secure method.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect limited technical and usage information, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and links clicked
• Dates, times, and duration of visits
• Referring website or search source
• General geographic location, such as city, state, or region
• Website interactions and performance information

This information is generally used in aggregated or de-identified form to understand how visitors use the Website and to improve its content, accessibility, performance, and user experience.

Google Analytics and Cookies

We use Google Analytics and may use similar analytics technologies, cookies, tags, pixels, or scripts to help us understand Website traffic and visitor activity.

Cookies are small text files stored on your browser or device. Tracking pixels, sometimes called web beacons or tags, are small pieces of code that help measure visits, page activity, and the effectiveness of Website content.

Google Analytics may collect information such as your IP address, browser and device information, pages visited, referral source, and general usage information. We use this information to evaluate Website performance, identify content that is useful to visitors, and improve the Website.

We do not use Google Analytics to intentionally collect information that directly identifies you, and we do not knowingly combine analytics data with information submitted through our Contact Us form for advertising purposes.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features or functionality. You may also use Google’s Analytics Opt-out Browser Add-on, where available, to limit Google Analytics collection.

For more information about how Google uses information collected from websites and applications, please review Google’s “How Google Uses Information” page.

How We Use Information

We may use information collected through the Website to:

• Respond to your questions, requests, or inquiries
• Provide information about hospice services, eligibility, admissions, volunteer opportunities, employment, or community resources
• Communicate with you by phone, email, or other contact method you provide
• Evaluate and improve Website content, usability, accessibility, security, and performance
• Monitor and protect the Website against fraud, misuse, unauthorized access, or other security concerns
• Comply with legal, regulatory, and recordkeeping obligations
• Carry out other purposes disclosed to you when you provide the information or with your consent

Submitting a Contact Us form does not create a patient-provider relationship, guarantee admission or eligibility for services, or constitute a request for emergency medical assistance.

How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary with:

• Service providers that help us operate the Website, maintain systems, host the Website, provide email or communications services, or perform analytics services
• Professional advisers, such as attorneys, accountants, insurers, or auditors, when necessary
• Government agencies, law enforcement, courts, or other parties when required by law, subpoena, court order, or other legal process
• Other parties when necessary to protect the rights, safety, property, or security of [Hospice Name], our patients, families, employees, Website visitors, or the public
• A successor organization in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

Service providers may access personal information only as needed to perform services for us and subject to applicable confidentiality and security obligations.

Health Information and HIPAA

This Website is not intended to collect protected health information (“PHI”) through its general Contact Us form.

If you are a patient, family member, legal representative, or caregiver and receive services from [Hospice Name], information related to your care may be protected by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws. Our separate Notice of Privacy Practices explains how we may use and disclose PHI in connection with hospice care and describes your related rights.

This Website Privacy Policy does not replace our Notice of Privacy Practices and does not apply to PHI collected, used, or disclosed in the delivery of healthcare services.

For urgent medical needs, call 911 or contact your healthcare provider. Do not use this Website or Contact Us form for emergency communications.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website. However, no website, internet transmission, email message, or electronic storage system is completely secure. We cannot guarantee absolute security of information submitted online.

For your protection, please avoid sending sensitive health, insurance, financial, or personally identifying information through the Contact Us form or by ordinary email.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested information, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

We may retain aggregated or de-identified analytics information for a longer period when permitted by law.

Your Choices

You may choose not to provide information through the Contact Us form. However, we may be unable to respond to your request if you do not provide enough information for us to contact you.

If you no longer want to receive non-essential email communications from us, you may follow the unsubscribe instructions included in the email or contact us using the information below.

You may also control certain online tracking technologies through your browser settings, cookie controls, or available analytics opt-out tools.

Children’s Privacy

The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has submitted personal information through the Website, please contact us so we can take appropriate steps to delete it.

Third-Party Links

The Website may link to third-party websites, resources, or services for your convenience. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of the Website after changes are posted means you accept the revised Privacy Policy to the extent permitted by law.

Contact Us

If you have questions about this Privacy Policy or our Website privacy practices, please contact:

ExpectCare Hospice

501 Riverchase Parkway East, Suite 200
Hoover, AL 352443
Phone: 205-444-0126
Email: info@expectcarehospice.com
Website: www.expectcarehospice.com